/ Hardware concierge

Rapid support and swift hardware swaps

Every MODULO subscription includes complete accidental coverage, direct dispatch tracking, and prompt warranty exchanges without unexpected service fees or replacement delays.

Direct intake

Open a hardware ticket

Submit your serial identifier, order number, or general question. Our Austin and Brooklyn operations teams process hardware dispatches and account changes in under two hours.

Service benchmarks

Support built around active devices

Get transparent turnaround timelines whether you need an immediate device refresh, emergency coverage, or multi-seat business hardware.

Two-hour response

Same-day swap dispatch

Team fleet provisioning

Our concierge team reviews and answers technical tickets and subscription adjustments during standard weekday operating hours.

Approved replacement units leave our regional fulfillment centers immediately with included prepaid return packaging for your prior hardware.

Dedicated account managers handle bulk device allocation, centralized monthly billing, and scheduled workstation rotations for remote organizations.